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FAQ



Contacting HyTest

You can contact us using following e-mail addresses:



Ordering and Prices

What products includes in HyTest product portfolio?

Please notice that we do not offer any kits or assays! Please check our general catalog from here. General Product Catalog

How are the antibodies sold?

We are selling our antibodies by milligram and not by volume.

How much product cost?

Prices vary across our product range, please contact us to address hytest@hytest.fi and give the Cat# and quantity of the item you’d like to get quote. Notice that if you create an account for our online store, you will always be able to see the prices of products when you log in to there.

How long prices are valid?

Prices vary across our product range, please contact us to address hytest@hytest.fi and give the Cat# and quantity of the item you’d like to get quote.

What information I should include in my order?

You should include catalog number, product name and the amount you wish to order. If you are ordering monoclonal antibodies you should also include the MAb name. Also we need your shipping address, invoice address, contact person name and phone number, your PO# if you need to use it and VAT number for customers inside EU.

How can I order HyTest products?

You can place your order directly to us by e-mail to order@hytest.fi or by fax to +358-2-512 0909.
You can also login or register to our online store. After your online store account has been verified, you can login and always see the prices from the website. You can also easily order products from the online store. 

How to receive a proforma invoice?

Please request proforma invoice by sending e-mail to order@hytest.fi or by fax to number +358 2 512 0909

How can I pay to HyTest?

We accept wire transfer, credit card and cheque as methods of payment. We send you the invoice by e-mail the same day when we are shipping the goods. From the invoice you will see all the necessary info concerning payment process.

How to pay with credit card?

We accept Visa and Master Cards, inform us following:

  • Credit card number
  • Expiry date (month/year)
  • 3 digit security code from the signature panel

Please notice that we can make credit card payments only in Euros, not in dollars. If we charge your credit card in Euros, the total sum will not be exactly the same as stated in the invoice because the rate of the dollar against Euro changes daily.

What are the payment terms?

Terms of sale are net 30 days of the date of invoice, unless otherwise stated. Prepayment will be required from the new customers.

How to receive MSDS?

We don't have a separate material safety data sheet (MSDS) for our products. If the product contains any harmful ingredients, it is described in the data sheet section "Material safety note".

Can you supply your products to me even if there is not a distributor in my country?

Yes we can. We sell directly to most countries and you can place your order directly to us by e-mail to order@hytest.fi or by fax to +358-2-512 0909.

How do I know that HyTest has received my order?

After receiving the order, we send you an order confirmation within 2 working days. If you do not get it please contact us again to make sure that we have received your order.

What is HyTest VAT number?

HyTest VAT number is FI09565382.



Product Support Material

Can I get an MSDS for the product I am interested about?

We don't have a separate material safety data sheets (MSDS) for our products. If a product contains any harmful ingredients, it is described in the product data sheet section "Material safety note". All our product data sheets can be found from our website.

I am not able to open your catalogs. They seem to be opening in some special program. Do I need to install it to my computer?

You do not need to install any programs to your computer. Try opening the pdf-versions which can also be found from our website.

I was not able to find an answer from your website, what should I do?

You can contact our Product Support by sending e-mail to support@hytest.fi. They will be happy to help you with any product related questions.

Your General Product Catalog only lists the products. Where can I find more information about the products?

We have a product data sheet with more information for all of our products. They can be found from our website. From our website you can also find catalogs (HyTest product catalogs) and TechNotes which contain lot of useful information about the products.



Purification and Concentrations

How are HyTest antibodies purified?

Most of our antibodies are purified by chromatography on protein G or protein A sepharose. The antibody specific information can be found from the product data sheet.

What is the concentration of my product?

The concentration of the products varies from lot to lot. The lot specific concentration is written in the vial label and in the lot specific data sheet which is shipped with each product.

What is the purity of HyTest antibodies?

All our monoclonal antibodies have purity of 92% or more.

What is the purity of HyTest antigens? A: The minimum purity depends on the product, but generally the purity of the antigens is >90% or >95%. The antigen specific information can be found easily for example from our General Product Catalog.



Conjugated Antibodies

How should I store conjugated antibodies?

For conjugated antibodies the storage temperature could be +4ºC or -20ºC. The correct storage temperature is written in the product data sheet and we recommend always storing our antibodies as directed on the datasheet. We are unable to guarantee how the antibody will perform if not stored as stated on the datasheet.

What antibody conjugations are available?

In normal presentation all our antibodies are without conjugation but we can also provide our monoclonal antibodies with following conjugations: HRP, biotin or FITC.

What is the expiry date of my conjugated antibody?

The expiry date for conjugated antibodies is 9 months from the date of manufacture. The expiry date is written in the lot specific data sheet which is shipped together with the product. At the time of shipment to you antibodies will have at least 6 months until the expiry date.



Special Products

Most of your antibodies are provided in a buffer with sodium azide, is it possible to get them without it?

In a theory it could be possible to send the antibody without sodium azide, but we really do not recommend that. If we leave sodium azide out we will not take any responsibility about the product after it leaves our premises and we are not giving any expiry date for such products. Also the price will be higher and lead time longer. Since it takes only a simple dialysis step to get rid of the sodium azide we really recommend our customers to do that step just before they start their work.



Storage and Expiry dates

How should I store HyTest antibodies?

For unconjugated antibodies the storage temperature is always +4ºC but for some conjugated antibodies it could be -20ºC. We recommend always storing our antibodies as directed on the datasheet. We are unable to guarantee how the antibody will perform if not stored as stated on the datasheet.

How should I store HyTest antigens?

The recommended storage temperatures can be found from the product data sheet. Please follow these recommendations since we are not able to guarantee how the product will perform if not stored as stated on the datasheet.

What is the expiry date of my antibody?

The expiry date for unconjugated antibodies is 2 years from the date of manufacture and for conjugated antibodies it is 9 months from the date of manufacture. The expiry date is written in the lot specific data sheet which is shipped together with the product. At the time of shipment to you antibodies will have at least 6 months until the expiry date.

What is the expiry date of my antigen?

The expiry date for our antigens is normally either 1 or 2 years from the date of manufacture. The expiry date is written in the lot specific data sheet which is shipped together with the product. At the time of shipment to you antigens will have at least 6 months until the expiry date.


 

Online ordering

Can I order online?

Yes, we have fully functioning online store. You can get the valid prices and make your order using invoice or credit card. After you have created your online store account, you can always get the prices, order online and check/reuse your old orders. You can create you account here.

If you want to have more information about online ordering, please visit online store related FAQ. If you have questions about online ordering, you can contact onlinestore@hytest.fi